Legal

Privacy

Gråhånå holds only what a stay requires: your name, your contact details, the preferences you share with your host, and the correspondence between us. We gather it when you write to us, request a stay or join the Circle, and we use it for nothing beyond composing your time with us.

This site sets essential cookies only — the quiet mechanics of a signed-in session and a remembered preference. We run no advertising trackers, and we do not sell, lend or trade your information with anyone.

Should you leave a gratuity for the house team, the payment is taken by Stripe on its own pages; we never receive your card details. We keep the email address Stripe passes to us and any words you leave for the team, only to match the payment to your stay and to refund it if you ask.

After a stay we may invite you to tell us how it went. Your ratings and the words you write are kept with your booking and read by the team who look after the house, so that we can care for it and for those who stay in it; this is our legitimate interest. You may object at any time by writing to hosts@grahana.com, and we will delete them. We keep them for twenty-four months after your stay, and then delete them. Nothing you write is published unless you tick the box that allows it: if you do, we keep that permission, its wording and the name you gave us with your answers, and we may quote what you wrote under “What stayed with you” on grahana.com, with the name of the house and the month of your stay, shortened but never reworded, until you withdraw it by writing to the same address. Your answers are stored with Supabase, our database provider, which processes them only on our behalf. A review you choose to write on Google is published by Google under its own terms, from your own account; we never write or alter one for you, and nothing is given in return for it.

Your details remain with us for as long as you remain with us. You may ask at any time to see what we hold, to correct it, or to have it removed entirely; we honour such requests within thirty days.

Questions concerning privacy may be addressed to legal@grahana.com.

Terms of stay

A booking request is an opening of conversation, not a contract. No stay is confirmed, and no payment is taken, until dates and terms have been confirmed by us in writing.

Each residence is offered as a private home, and we ask that it be treated as one. House standards, guest numbers and quiet hours are set out in the confirmation that accompanies each stay.

We arrange every stay with care, though our responsibility travels no further than the law allows: Gråhånå is not liable for events beyond its reasonable control, and guests are asked to hold appropriate travel insurance for the duration of their visit.

Matters concerning these terms may be addressed to legal@grahana.com.